Professional services, from the people who know the platform best
SurroundNet is available to you direct, with professional services to run it alongside you. Our practitioners manage Network Operations and the Service Desk, and provide Senior Business Leadership, Architecture and Delivery Services. Every one of them is certified on the SurroundNet platform and serves from within our larger team of IT professionals.
Two practices, one record
Whether we keep your services running or help you decide where they go next, the work is done in your SurroundNet record — logged, controlled and visible to you.
Network Operations and Service Desk
Day-to-day care of your estate and the people who depend on it.
- Network Operations — monitoring, incident response, change and patch delivery, and keeping your configuration record current.
- Service Desk — a single front door for requests and incidents, worked to the service levels you agree with us.
- Every alert, ticket and change lands in the same record you see — nothing happens out of sight.
- Runbooks and procedures are yours: written down, approved, and repeatable by anyone you choose.
Leadership, Architecture and Delivery
Senior guidance and hands-on delivery for the decisions that shape your estate.
- Senior Business Leadership — interim and advisory leadership that ties technology to your business goals, budget and risk.
- Architecture — a target state for your network, services and cloud, grounded in what you actually have.
- Delivery Services — programme and project delivery from plan to proven close, with the evidence to show it.
- Board-ready reporting on what you have, what it costs, who looks after it, and whether the work was done right.
Certified on SurroundNet, backed by a larger team
Certified practitioners
Everyone who serves you is certified on the SurroundNet platform — assessed on the same procedures they will run in your estate.
Experienced professionals
Our practitioners bring years of IT operations, architecture and leadership experience, and serve from within our larger team of IT professionals.
Depth when you need it
Behind your named contacts is the wider team — so cover, specialist skills and surge capacity are there when your work calls for them.
For our customers that need dedicated resources, we are ready for you with the right resources. Tell us what you need — a named operations team, a service desk that knows your people, an architect for your next programme, or senior leadership for a period of change — and we will put the right certified professionals in place.
Work with SurroundNet Direct
Tell us what you need first. We'll reply from info@surroundnet.ai, typically within one business day.