The vertical MSP: one industry, a fleet of customers, every change on the record
An IT provider that specialises in one industry — healthcare, dental, legal, education — and already speaks its regulations. It looks after a fleet of customers, and the bigger the client, the more that client’s CEO asks of it.
An illustrative example: a healthcare MSP that looks after a regional health network’s data centres, hospitals and clinics, and wants to take on more health customers without adding a spreadsheet per client.What SurroundNet answers today
Marked plainly: what works today, and what is coming next.
How do I bring my practice onto SurroundNet without a long project?
You apply as a partner in your industry. Once approved, your administrator signs in on a provisional licence from day one, accepts the partner agreement segment by segment, and is guided through setting up the practice: who you bill from, your rates, your service levels and your escalation ladder. Your own onboarding is a project in SurroundNet, with each step recorded as it happens.
Can I start from what my industry already expects?
Apply the vertical pack for your industry: standard operating procedures, staff certification programmes, the regulatory frameworks that apply, and certification readiness run as a project. You start from a practice that already looks like your industry, not a blank system.
How do my customers come on board?
Every partner gets its own Get Started referral link. A customer who signs up on your link lands straight in your fleet, and the record shows they came through you. They prepare with templates, connect their own network with one download, and grant you managed support. Each new customer is an onboarding project in your books.
Can I run them all as one fleet, and keep them apart?
Each customer is isolated from every other. Your staff see the customers they are assigned to. Health, changes, projects and tickets across the fleet are in one console.
Can I prove every change to a client’s CEO?
Each change is traced from where it started to when it closed: the request, the approvals against the change policy, the governed procedure it followed (with a rollback ready), gated and recorded remote actions, the validation, the cost and the invoice. It is recorded as the work happens, not reconstructed afterwards.
Can I hand that proof over as one document?
A single assurance pack per change and per period — recorded, approved, tested, validated, closed, with exceptions — ready to export for the client’s executive.
How do I bill for the work?
The work chain — change, project, work breakdown, work orders, time — is rated into a branded invoice, and nothing is billed twice. Your customer can see what they are billed for and why.
From first conversation to source of truth
- Talk to us, then apply as a partnerTell us your industry, the customers you serve and the professional services you offer.
- Start on day oneA provisional licence while your signed licence is issued; accept the partner agreement.
- Set up the practiceBilling details, rates, service levels, escalation — then apply your industry’s vertical pack.
- Share your referral linkYour first customers sign up straight into your fleet, prepare with templates and connect their network.
- Run the fleet and prove the workEvery change recorded, controlled, tested and validated — ready for the questions your clients’ CEOs ask.
Your customers and peers can introduce SurroundNet to others they think it would help — always with their consent. We only contact people you’ve introduced, and only with their consent.