The customer’s IT lead: start with what you want first
Runs IT for an organisation with several sites — a clinic group, a firm, a municipality — usually with a small team and an MSP alongside. Wants one record of the estate without a months-long rollout.
An illustrative example: the IT manager of a regional health organisation with a head office, two hospitals and a dozen clinics, working with a healthcare MSP.What SurroundNet answers today
Marked plainly: what works today, and what is coming next.
Where do we start?
On Get Started: your company, your head office, your one-, three- and five-year outlook, and what you want first. If you came through your MSP’s referral link, the request goes straight to them. Once approved, your administrator is invited and sets up two-factor sign-in.
Do we have to type everything in?
No. You prepare with a pack of spreadsheet templates: sites and addresses, network ranges, people, teams, departments, assets, service levels, business services, owner groups and who supports what. Once you are onboarded, the templates download prefilled with what SurroundNet already knows, and uploading again updates rather than duplicates.
How does our network get discovered?
You download one connector bundle per network zone. The connector enrols itself and scans from inside your network, sending results out over an encrypted outbound connection — no inbound firewall opening. Each device is placed at its site by the network ranges you declared.
Which obligations apply to us?
They are worked out from your site addresses and your industry, with each control’s evidence and sign-off in one place.
How do we work with our MSP?
You grant your MSP managed support. They work in your records with your consent, every action is logged, and you see the same record they do. Nobody works in a black box.
What happens after set-up?
Implementation follows an agreed roadmap in increments — align, implement, assess, iterate — so you are never handed every option at once. Each increment brings the training for the people who use it.
From first conversation to source of truth
- Talk to us or your MSPIf your MSP is a SurroundNet partner, use its referral link; otherwise talk to us.
- Tell us what you want firstCompany, head office, outlook and your first priority.
- Prepare with templatesSites, ranges, people and teams — in spreadsheets you already know how to fill in.
- Connect the network in one downloadOne connector per zone; discovery places each device at its site.
- Co-manage with your MSPGrant managed support and make SurroundNet your source of truth, one increment at a time.
Know another organisation in the same position? You can introduce them — with their consent — and they can start on their own MSP’s link.